Deposit Verification Issue With Huobi Exchange

Hello everyone Hoping best health for all of you. Now coming to the point. The issue is because of a technical error in the Huobi exchange My hive deposit is not reflected in the Huobi wallet. So that means they are guilty and they have to deposit it without asking anything from me. But they are asking me for video verification. They are not accepting transaction id and verification screenshots.

In the video verification, they are asking for many things,

video must contain at least two page switches, the time, amount, address, and hash of the withdrawal can be clearly seen. (If the hash can not be seen , please contact the platform / wallet customer service to ask for the hash, and record the entire conversation in the video). 2、Sender needs to write the account information (HTX UID/linked phone number or linked email ) on a paper, sign your own name and date , all these information need to be shown in the video.

Now problem with the video verification is system does not support more than 20 mb video and if I compress the video then the quality of the video will reduced and the texts will not clearly visible. Although I have uploaded the video after compressing it. Even after submitting this information, they have not refunded my hive tokens yet. It's been 10 days without a solution and now I don't have any expectations. So guys you have to be careful with the Huobi exchange. I just wanted to share my experience to aware you.

Thank you for stopping by

Lucky ali