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The direct2customer model is completely upseting the auto business. We see this affecting both manufacturers and dealers alike.
In this video I discuss smartphones, digital cameras, and retail locations as to disruptions that are obvious in hindsight but we missed as it was happening. I think we are dealing with the same thing in the auto industry yet many do not believe it is happening. The other examples has a lot of executives who didnt beleive it either.
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