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After unboxing the device and transferring funds from my Ledger to the Titan, I ran into this frustrating error.
I was able to swap DOGE for ATOM without issue, but when I tried staking the ATOM, I got the error message: Signature Data Parsing Failed.
After several attempts, I decided to move my funds back to another coin to try my luck, but got the same error.
It seemed my money was locked up, and naturally, I was frustrated.
This video walks through the error I received and the steps that led to it, and hints at the possible solution which was quickly (within 10 hours) provided by the Ellipal support team.
I haven tried the solution yet, but I will be making a video when I do so later today - and I'm reasonably confident it will resolve the issue...sonif youre having this issue with your new Ellipal Titan cold wallet, stay tuned and we'll walk through the solution next.
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